This Refund Policy applies to optional Virtual Points (VP) pack purchases for VolleyRush at volleyrush.io. Payments are processed by Paddle as merchant of record. See also our Terms of Service and Pricing page.
1. Digital goods
VP packs are digital goods delivered to your VolleyRush account shortly after a successful payment. Because delivery is immediate, all sales are generally final once VP has been credited, except where required by law or as described below.
2. When we may refund
We (or Paddle on our behalf) may approve a refund if:
- You were charged but VP was not credited to the correct account after a reasonable investigation;
- There was a duplicate charge for the same purchase;
- A technical error on our side prevented delivery and we cannot restore the purchase;
- Applicable consumer law in your country requires a refund.
3. When refunds are usually declined
- Change of mind after VP was successfully credited;
- VP already spent on cosmetics or other unlocks;
- Account bans or suspensions resulting from Terms violations;
- Buyer’s remorse, wrong pack selected, or dissatisfaction with cosmetic content.
4. How to request a refund
Email support@volleyrush.io within 14 days of purchase and include:
- Your VolleyRush username;
- Approximate purchase time and pack name;
- Paddle order / transaction reference if you have it;
- A short description of the issue.
You may also use Paddle’s customer purchase management tools when available for your receipt. We aim to respond within a few business days.
5. Chargebacks
If you file a chargeback, we may pause the account while we investigate. Contact us first so we can resolve delivery issues quickly.
6. Contact
Refund questions: support@volleyrush.io